Freight & Delivery

Freight Processing and Options

All orders are processed in order of payment receipt. We aim to despatch goods as quickly as possible, however despatch times may also vary during peak periods or according to stock levels etc, Customers requiring delivery to remote or non-mainland areas should note that delivery may incur additional charges, and may take longer than our standard 3 to 5 day service. We will advise you before processing your order if this is the case.

Same Day Delivery - Delivery within approximately 4-5 hours for most metropolitan areas.

Next Day Delivery - Delivery by the end of the next working day to most areas depending on total freight weight (Please discuss options with Sales Department)

Standard Delivery - Delivery within 2 to 3 working days.

Rural Delivery - Delivery within 3 to 5 working days.

International Delivery - (Please discuss options with sales department)


FAQ's

Can I get my order delivered to an address outside Australia

Yes. For more information on delivery to countries outside Australia please contact your local store, so we can advise the most suitable arrangements.





Do I have to be available to receive my delivery

Most deliveries are sent with registered freight carriers who must obtain a signature at time of delivery - they are not permitted to leave goods without a signature, in the event that nobody is available to sign for the goods the freight carrier will return the goods back to our warehouse.


Can I track my order

In MOST cases the answer is yes. We use a range of contractors to deliver your order depending on your location and size of your order. Currently the only method of Post we casn provide is Standard Post, unregistered.
Be aware that although Standard Post is available, it can NOT be tracked as it does not get registered. The delivery will simply be in the Post and arrive when Australia Post deliver it.
So where possible we recommend you choose a courier to deliver your order instead.

Freight Calculation

How is freight calculated

Freight charges are calculated depending on your delivery address and the total freight weight. Total freight weight is the greater value of actual weight or the cubic weight.
"Actual Weight" is the weight in kilograms (kg) of the items.
"Cubic Weight" is calculated in kilograms (kg) from dimensions of the packaged items.

Please Note: Standard freight charges to NOT include lifting off (unloading) from transport delivery vehicle where the total weight of goods exceeds 50kg, If you are unable to provide appropriate lifting please contact us for a quote on delivery that includes unloading.



When is freight calculated

Our shopping cart will calculate the weight of the goods that you order and display the results during the checkout process.


What happens if the charge can not be calculated

Due to the bulkiness of a lot of our products, freight charges are much harder to accurately calculate. In this case when the calculation is unable to provide you with an indicative price, we will advise you as part of your order confirmation process.


Where does my selected item get sent from

In most cases your order is delivered from your closest store, in the event that your closest store does not have stock to fulfill your order, the freight calculation will revert back to our main warehouse in Sydney.


Click & Collect

How can I order online and pick up from a store?

Once you go through the check out you will be asked an option for delivery or pickup. Click on the pickup option. You can pay on arrival at the store or you can pay online, This will also give you the option to send the invoice to your billing address.
# PLEASE NOTE: To avoid disappointment, you should confirm that your order is ready before collection.